Job Summary

Deliver exceptional service to loyalty guests, manage membership, and assist with events and enrollment, ensuring excellent guest satisfaction.

Job Responsibilities

• Provide excellent service to all Marina Bay Sands loyalty programme guests and assist them with their needs and requests.
• Thoroughly understand the Marina Bay Sands loyalty programmes and respond to any enquiries regarding the programme information.
• Manage the Loyalty Club Membership counters and assist with Sands Rewards Club and Sands LifeStyle membership enrollment.
• Provide personalised service to all Paiza LifeStyle members.
• Assist with Special Events and Promotions.
• Work closely with stakeholders (such as Retailers, Retail Concierage, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

Job Requirements

Education & Certification

• Secondary education preferred

Experience

• Prior experience in Hospitality or Customer Service will be advantageous
• No experience required as training will be provided

Other Prerequisites

• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to communicate effectively with both English and Mandarin-speaking guests
• Able to work on rotating shifts, public holidays and weekends.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.